Refund Policy

Last updated: May 27, 2026

1. Overview

We want you to be completely satisfied with VibeInvite. This policy explains our refund and cancellation terms for both one-time event purchases and recurring subscriptions. All payments are processed through PayPal (Armitage Labs OÜ, Estonia), our Merchant of Record.

2. One-Time Event Purchases

One-time event upgrades are priced according to the plan selected. Features depend on the plan tier.

If you have not sent any invitations for the event you purchased the plan for, you may request a full refund within 7 days of purchase by contacting us. Once invitations have been sent, the purchase is non-refundable as the service has been utilized.

3. Subscription Plans

Subscription plans are recurring payments. Current plans: Pro at $12 USD/month and Wedding at $29 USD/month. You may cancel at any time:

Upon cancellation, you retain access to all features until the end of your current billing period. We do not provide refunds for partial billing periods. If you cancel within 48 hours of your first subscription payment and have not used any premium features, you are eligible for a full refund of your initial payment.

4. How to Request a Refund

To request a refund, email us at support@vibeinvite.bzwl.club with your account email and purchase details (event name or subscription date). We will respond within 3 business days. Approved refunds will be processed through PayPal and typically appear on your original payment method within 5–10 business days, depending on your card issuer.

5. Non-Refundable Circumstances

The following are not eligible for refunds:

  • Subscription payments beyond the initial 48-hour window
  • Signature (one-time) purchases where invitations have already been sent
  • Partial months of subscription service
  • Downgrades from Host to a lower-tier plan (you retain access until period end)

6. Chargebacks

If you believe a charge is erroneous or unauthorized, please contact us first before initiating a chargeback with your bank. We are committed to resolving billing issues promptly and fairly. PayPal handles chargeback disputes on our behalf as the Merchant of Record.

7. Contact

For any refund or billing questions, contact us at support@vibeinvite.bzwl.club.